Terms of Services
1. Use of Platform
Welcome to the official website of Biopure Enzyclean. By accessing or using this Platform, you agree to be bound by these Terms and Conditions, along with all applicable laws and regulations. The Platform is intended to provide users with access to environmentally conscious cleaning solutions and related services.
You agree to use the Platform solely for lawful purposes and in a manner that does not infringe upon the rights of, restrict, or inhibit the use and enjoyment of the Platform by any third party. Any misuse, unauthorized access, or attempt to disrupt the Platform’s functionality may result in immediate suspension or termination of access.
2. Privacy Practices
Your privacy is important to us. All personal information collected through the Platform is governed by our Privacy Policy. By using the Platform, you consent to the collection, storage, and use of your information in accordance with our privacy practices.
We implement reasonable security measures to protect your data; however, we do not guarantee absolute security due to the inherent risks associated with digital transmissions.
3. Your Account
To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
You agree to provide accurate, current, and complete information and to update it as necessary. Biopure Enzyclean reserves the right to suspend or terminate accounts that are found to be fraudulent, misleading, or in violation of these Terms.
4. Product & Services Information
We strive to ensure that all product descriptions, images, and specifications are accurate and up to date. However, minor variations may occur due to product improvements, packaging updates, or display differences.
Biopure Enzyclean does not warrant that product descriptions or other content on the Platform are entirely error-free, complete, or current at all times.
5. Product Use & Services
All Biopure Enzyclean products are intended for use as per the instructions provided on packaging or the Platform. Improper usage may affect product performance and safety.
Users are advised to read labels, warnings, and directions carefully before use. The brand shall not be held liable for damages resulting from misuse, negligence, or failure to follow instructions.
6. Recommendation of the Product & Services
Any recommendations provided on the Platform are based on general usage scenarios and customer preferences. These recommendations do not constitute professional or technical advice.
Users are encouraged to assess product suitability based on their individual requirements before making a purchase.
7. Pricing Information
All prices listed on the Platform are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes, as indicated. While we strive to maintain accurate pricing, errors may occur.
In the event of an incorrect price listing:
- We reserve the right to cancel or refuse orders placed at the incorrect price
- Users will be notified before any such cancellation
- Refunds, if applicable, will be processed promptly
8. Cancellations, Refunds and Returns
Orders may be cancelled prior to dispatch. Once shipped, cancellations may not be possible. Refunds and returns are subject to our return policy, which outlines eligibility, timelines, and conditions.
Products must be returned unused, in original packaging, and with proof of purchase. Refund timelines may vary depending on the payment method and banking processes.
9. Mode of Payment
We offer multiple payment options including credit/debit cards, net banking, UPI, and other digital payment methods.
All transactions are processed through secure payment gateways. Biopure Enzyclean does not store sensitive payment information such as card details.
10. Shipping and Delivery
We aim to deliver products within the estimated timelines; however, delays may occur due to unforeseen circumstances such as logistics disruptions, weather conditions, or regulatory restrictions.
Delivery timelines are indicative and not guaranteed. Risk of loss and title for products pass to the user upon delivery.
11. Pollution Control Compliance
Biopure Enzyclean is committed to environmental responsibility. Our products are designed to comply with applicable pollution control and environmental regulations in India.
Users are encouraged to dispose of packaging responsibly and follow local waste management guidelines.
12. Chat/Call Functionality
Suspension of Service
Biopure Enzyclean reserves the right to suspend chat or call services at any time for maintenance, upgrades, or operational reasons without prior notice.
Delay in Responses
While we aim to respond promptly, delays may occur due to high query volumes or technical issues.
Storage of Communication
All communications may be recorded and stored for quality assurance, training, and dispute resolution purposes.
Restrictions on Objectionable Content
Users must not share abusive, defamatory, offensive, or unlawful content during interactions.
No Solicitation Usage
The communication channels must not be used for promotional or solicitation purposes unrelated to Biopure Enzyclean.
Consent for Communication
By using these services, you consent to receiving communications from our representatives.
13. User Content
User Responsibility for Content
Users are solely responsible for any content they upload, post, or share on the Platform.
Prohibited Content Categories
Content that is illegal, harmful, misleading, or violates intellectual property rights is strictly prohibited.
No Liability for User Content
Biopure Enzyclean is not liable for user-generated content and does not endorse any such content.
Rights to Remove/Modify Content
We reserve the right to remove or modify user content at our discretion without prior notice.
SkinScan Usage Disclaimer
Any diagnostic or recommendation tool (if applicable) is for informational purposes only and should not be treated as professional advice.
Content Deletion Request Process
Users may request content removal by contacting customer support, subject to verification.
14. Intellectual Property Rights
Ownership of Trademarks (Marks)
All trademarks, logos, and brand elements associated with Biopure Enzyclean are the exclusive property of the brand.
Restrictions on Usage
Unauthorized use, reproduction, or distribution of Marks is strictly prohibited.
Ownership of Site Content
All content on the Platform, including text, images, and design, is owned or licensed by Biopure Enzyclean.
Permitted Personal Use
Users may access and use the Platform for personal, non-commercial purposes only.
15. Limited License
Biopure Enzyclean grants users a limited, non-exclusive, non-transferable license to access and use the Platform for personal use.
This license does not include resale, commercial use, or data extraction without prior written consent.
16. Representations and Warranties
“As is” Basis of Site
The Platform is provided on an “as is” and “as available” basis.
No Guarantee of Uninterrupted Access
We do not guarantee continuous, error-free access to the Platform.
No Liability for Changes/Disruptions
We reserve the right to modify or discontinue services without liability.
Informational (Non-Medical) Content Disclaimer
All content is for informational purposes only and should not be considered medical or professional advice.
Expert Opinions Disclaimer
Any expert views shared are personal opinions and do not represent the brand’s official stance.
17. Disclaimer of Warranty and Limitations of Liability
No Warranties (Express/Implied)
Biopure Enzyclean disclaims all warranties, express or implied, to the fullest extent permitted by law.
Limitation of Liability
Our liability shall not exceed the amount paid for the product in question.
No Responsibility for Damages
We are not liable for indirect, incidental, or consequential damages.
Time Limit for Claims
Any claims must be raised within the legally permissible timeframe.
18. Links and Third Party Sites
No Endorsement of Third Parties
Links to third-party websites are provided for convenience only.
No Responsibility for External Content
We are not responsible for the content or policies of external sites.
User Risk in Accessing Third-Party Sites
Accessing third-party links is at your own risk.
19. Termination
Termination by User
Users may terminate their account at any time by contacting support.
Termination by Biopure Enzyclean
We reserve the right to suspend or terminate accounts for violations of these Terms.
Obligations Post-Termination
Certain obligations, including payment and indemnity clauses, shall survive termination.
20. Indemnity
You agree to indemnify and hold harmless Biopure Enzyclean from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
21. Governing Law and Jurisdiction
Applicable Laws (India)
These Terms are governed by the laws of India.
Mumbai Jurisdiction
Courts in Mumbai shall have exclusive jurisdiction.
Arbitration Process
Disputes shall be resolved through arbitration in accordance with applicable laws.
Interim Legal Relief
Parties may seek interim relief from competent courts.
International Arbitration
If applicable, arbitration may extend to international jurisdictions as per agreements.
22. Site Security
Prohibited Activities
Unauthorized access, data breaches, or malicious activities are strictly prohibited.
Security Violations
Any attempt to compromise security will be treated as a serious offense.
Investigation and Legal Action
Violations may result in legal proceedings.
Restrictions on Tools/Software Usage
Use of bots, scraping tools, or automated systems without permission is prohibited.
23. Entire Agreement
These Terms constitute the entire agreement between you and Biopure Enzyclean regarding use of the Platform and supersede all prior agreements.
24. General
Modifications to Terms
We reserve the right to update these Terms at any time.
Termination of Rights
Rights granted may be revoked for non-compliance.
No Partnership/Agency
Nothing in these Terms creates a partnership or agency relationship.
Waiver and Enforceability
Failure to enforce any provision does not constitute a waiver.
Interpretation of Headings
Headings are for convenience and do not affect interpretation.
25. Contact Information
For any queries, users may contact our customer support team via email or helpline provided on the Platform.
Customer support is available during standard business hours, excluding public holidays.